About us
We are Cognisance Psychology Ltd and we are the owners of the website you are using and the practice providing therapy services to you. We are in charge of keeping your information safe.
What is privacy?
When we talk to you about your privacy, we are talking about information about you and what we do with it.
Parental consent
If you’re under 13 years old, your parents must say it’s ok for us to collect your data.
What if you’re not happy with us?
A government body called the Information Commissioner’s Office (‘ICO’) makes sure we follow all the rules. If you don’t think we are following the rules, you can speak to them with the help of an adult here (https://ico.org.uk).Although, we’d be happy to hear from you before you speak to them.
We have a person called a Data Protection Officer who also makes sure we follow the rules for personal data. To speak to them, they can be contacted by admin@cogpsy.co.uk.
What is personal data?
This is any information about you. It could be things like your name and birthday, or, it could be information about where you live.
What data do we collect about you?
We promise to only collect data about you that we need to make our website really fun for you. Some examples of the data we might collect about you are:
· Personal information such as first and last name, your username, title, birthday and gender;
· Contact details such as your billing (or your parent’s) address and delivery address, email address and telephone number;
· Information about your computer use such as your computer’s address (IP address), when you log in, what kind of web browser you use, its version, any extra features in your browser, the time zone you’re in, where you are, what system your computer uses, and other tech details about the devices you use to visit our website;
· Money details such as your parents bank account and payment card details;
· Information about your purchases like details about payments to and from you, and other details of products and services you have purchased from us;
· Data from your profile like information about what you’ve bought, your favourite things on our site, any feedback you’ve gave us, and replies to any surveys;
· Information about how you use our website;
· Marketing information like whether you are happy for us to send you marketing notifications and;
· Information about how you like to speak to us like whether you prefer to talk to us over email, or over the phone.
We may collect data called aggregated data. This isn’t personal data but includes things like how our website is used by you and lots of other children together.
We collect special categories of personal data about you. This means details like your race, health or religious beliefs. We will always ask you if this is ok before doing this.
When do we collect your personal data?
Remember, if you are under 13, your parents must give us permission to collect your data. Here are some examples:
· Directly – You may give us your data when you fill in one of our forms, when you talk to us in person or by post, phone or email, when you tell us you’d like to receive information from us (marketing), when you enter a competition or when you tell us how you feel about us.
· Other people – Sometimes we might get information about you from others like Google, so they can give us a report about what is good, and what is not so good, on our website. We might also get information from others like Companies House and the Electoral Register.
· Our website– When you are on our website, we might collect technical data about your phone or laptop, and how you like to surf the internet. We collect this by using cookies, which are bits of information websites attach to a phone, tablet or computer, not biscuits! Different cookies do different things. Some make our website work. Others tell us how people like you use our website. Some remember what you like and your uses on our website.
We collect these cookies because they are needed for the running of our site. They help us make our website better. You can say no to these cookies if you want to, by clicking the cookie at the bottom left corner. Please ask an adult for help with this.
Why do we collect your personal data?
We collect your personal data so we can:
· Register you as a new client and to give you customer service, like managing payments
· To keep in touch with you – for example if we need to tell you about an update to this policy
· To send you information about our products and services we think you’ll really love
· To run our practice and make sure our website works for you, and to give you relevant website content
· To understand what adverts you might like and not like
· To improve our website and by looking at good and bad parts of yours and other customers data together
· To show you things that we think you might like
Sometimes, we will ask you if it is ok to collect this personal data beforehand, especially if the data is sensitive.
Most importantly, we always work to keep your personal data safe. This makes it less likely that your data will be accidentally lost, used, changed or seen when it shouldn’t be.
If we are sending you information about products and services we think you’ll really love, but you don’t want to know about these, you can always ask us to stop sending these. You can stop this by speaking to us, or clicking on the ‘unsubscribe’ button which will be at the bottom of the message we send to you.
How do we use your personal data?
We only collect your data when the law says it is ok to. Here are some examples:
· Where we need your data to make our website the best it can be so we can give you the best experience.
· Where your information has to be shared for a good reason for our or other’s business
· Where the law says we need to.
Sometimes, we might think that we need to use your personal data for another reason than we collected it. This doesn’t happen a lot, but if it does, we will tell you and explain why, unless we are told to do this without telling you by the law.
Do we ever share your personal data?
Sometimes we might need to share your personal data, but only when the law says we have to do this, or only when we have a really good reason to do so. Some examples are:
· Businesses we work with that help us deliver our great website to you.
· Other healthcare professionals that help us provide our therapy services to you.
· Professional services and technology providers, so they can help us run our business.
· HM Revenue and Customers, or other similar people, if they ask us to.
· If we choose to sell or transfer parts of our business
Anyone we do share your data with has to keep it safe and follow the law. They also are not allowed to use your personal data for any other reason than the reason they have been given it.
We may also share aggregated data – which is data that we can’t tell is yours because it doesn’t have your personal details attached.
Do we ever transfer your data to different countries?
Sometimes, we might share your data outside of the United Kingdom. Don’t worry, we always make sure your data is protected. We share your data outside of our country because many people we work with are based outside of the United Kingdom.
We will only share your data to countries that the United Kingdom agree are safe. With certain people we work with, we might use a contract which is approved by the ICO (that company we mentioned that make sure we follow the rules!) and other regulators to make sure your data is protected.
How long will you keep my personal data?
We only keep your data for as long as we need it to provide our fun services to you through our website, or for other reasons like legal, accounting or reporting rules we need to follow.
We make sure your data is kept safely and we have security measures in place to protect it. Our security measures involve using a GDPR compliant clinical record system, cloud service, password protected device, and locked cabinets.
What are my rights?
You have rights under data protection laws. You can always ask us:
· To see a copy of the information we have about you
· To change the information we have about you
· To delete the information we have about you
· To not use your personal data
· To ask us only to use your personal data in a certain way
· To move your data to somebody else
If you want to ask us to do something with your personal data, then please ask a grown-up who can contact us for you. There are more instructions for them to follow in our Adult Privacy Policy (https://cogpsy.co.uk/privacy-policy).
Changes
We might change this policy from time to time. We last changed this in September 2024. Please let us know if any of your information changes.